Terms and Conditions
The Member shall, where applicable, pay the required joining fee and monthly or annual fee at the time of application for Membership. The Member shall, where applicable, pay the required monthly subscription by Direct Debit for which payment will be collected on the second day of each month (or on the next working day or unless prior notice is given to the member by the company). All Membership Subscriptions will be payable in advance.
12 months fixed term memberships and Corporate – Discounted membership rates will be based upon your membership category and payment option and fixed rates on an annual subscription basis. Membership rates that are paid by direct debit will be bound to a one year contractual agreement to be signed upon joining. Annual fees paid in advance cannot be refunded or frozen under any circumstances. To qualify for any discounted membership options, you are accepting to abide by the terms of this agreement. Membership is personal to the member and may not be assigned, transferred, sold on or otherwise dealt with. 12 months fixed rates can be frozen for a minimum of 2 months and a maximum of 3 months. If you freeze your membership within your 12-month term, these “frozen months” do not apply towards your initial contract length. To qualify for a corporate rate you must provide evidence of eligibility. Corporate rates cannot be frozen or refunded.
Non-Contract Memberships – May be frozen where ill, injured or pregnant. One months notice must be given in writing and freezing of a membership may be a minimum of 2 months or a maximum of 6 months. There is a monthly freezing fee of £5 per membership which will be payable by direct debit.
Young Persons Get Active – Membership will be fixed to the young person’s rate once proof of age is confirmed by any I.D. documentation. The subscription will run discounted until the end of the twenty one years of age, once this is concluded the subscription will automatically renew on the standard non-contract rate (please refer to reception for current membership rates). One month’s notice is required should this option not be suitable. Standard non-contract subscription will commence on the following calendar month after the member changes age to twenty two years. Club Carrefour Ltd will not be held liable for the notification to inform you prior to the change in subscription. It is the requirement of the member to notify Club Carrefour should you choose to opt out of the agreement. Standard cancellation will apply of 1 month’s written notice.
All Membership Types – Cancellation via email will not be accepted. A photo must be taken at reception upon joining and linked to your membership.
Cancellation Notice – All Membership cancellations require a one-month notice period and must be in writing, all fees will be subject to GST.
Corporate Memberships – Corporate Membership is a minimum term of twelve months, during this period membership cannot be frozen, refunded or cancelled. Corporate members are accepting to abide by the above terms and conditions set out by Club Carrefour Ltd.
Objectives – The objectives of the Club is to provide and make available to Members of the Club a health and recreation facilities, and to promote and encourage a greater degree of Physical fitness and wellbeing.
Membership – When an application for membership is accepted and the member has paid the relevant Subscription he or she shall be a Member of the Club and entitled to all the privileges of Membership and shall be deemed to have agreed to be bound by these rules. Absolute discretion is granted to the Management to reject any applicant for Membership without submitting any reason for so doing; in this event any subscription monies received will be returned immediately.
Membership Cards – An elected member shall be given a Membership card. Members must present their membership card on arrival to the club for registration and shall present it on entering the Club. If a Member should lose his/her Membership Card, this loss should be reported immediately. Another card will be issued at a replacement cost of £3.00.
Guests – Members introducing guests shall ensure that their Guests complete the necessary forms and pay the appropriate fee.
Admission and Conduct – The Management reserve the right of admission to the Club and may expel any Member or Guest whose conduct is such as shall in its opinion be injurious to the character of the Club or the interests of its Members. The Company in its absolute discretion and without ascribing any reasons therefore may terminate the Membership of any Member refunding that unexpired portion of their current subscription. In the event of a serious repeated breach of the Club Rules no refund will be made. The Company may refuse to renew the Membership of any Member without giving any reasons.
Liability – The Management of the Club takes all reasonable steps to regulate the operation of the Club but is unable, without unduly restricting the enjoyment by the Members of the facilities of the Club, to control and supervise all aspects of its use. The Club and its owners therefore do not accept responsibility for any loss or damage to the property of a Member or a Guest of a Member which may occur while he or she is on the premises.
Classes – Members, Class Passes and Guests should advise Reception upon entering the Club that they are present for a particular class and sign the appropriate class sheet. Please note all classes are a first come first serve basis. Members must not allocate additional names or they will be removed. Anyone arriving after the class begins will not be able to participate.
Children – The minimum age for Membership at Carrefour is 16 years of age. Children under the age of 16 are not permitted in the club.
Carrefour Property – Under no circumstances is Carrefour Property to be removed from the Club premises.
Dress – All members and guests are required to wear attire and footwear deemed suitable by the Club.
Operating Hours – The Company reserves the right to vary the times of opening. The times at which any or all of the facilities shall be available to the Members shall be at the discretion of the Management. Any or all of the facilities may be closed at any time for the purpose of cleaning, building, decorating, repairs, special functions or Bank Holidays and Public Holidays. If open on a Bank Holiday or Public Holiday, selected hours of opening will apply.
Memberships – Membership is non-transferable and non-refundable. All requests pertaining to Membership should be put in writing and addressed to the Club Manager. The Subscription rate for all types of Membership shall be such sum as the Company may from time to time determine.
Notice – The Company may vary the rules at its discretion with 60 days notice given to all Members.
Disputes – In the event of any dispute arising out of the interpretation of these rules, the decision of the Company on such interpretation shall be final.
Lost Property – Any Members property left in the Changing Rooms is not the responsibility of the Club. If left behind it will be deemed Lost Property. Lost Property will be held in Security for one month. After such time the Club will donate to charity. The Club will not accept responsibility for any loss or damage to Members property unless such loss or damage is due to the negligence of the Club or its staff.
Lockers – Members and guests are requested not to leave belongings in lockers overnight (except in clubs were lockers are part of a rental agreement) left items will be removed and treated as lost property.
Music – A selection of music is provided at the discretion of the Club employees. All volume levels and music selection will be controlled by the Health Club.
Health and Safety – In view of the physically strenuous nature of the activities available at the Club, the Management strongly advise each of the Members and/or their Guests to undergo a medical examination prior to using any of the Club’s facilities. If such a medical examination reveals reason why any particular Member or Guest should not use the facilities or use the facilities to a limited extent and the Member or Guest does not comply with those recommendations and suffers injury or death as a result, the Club and it’s Owners do not accept responsibility for such injury or death to the extent that such injury or death has not been caused by the negligence of the Club. For reasons of hygiene and safety, all Members and Guests shall not smoke in any area of the club.
Mon - Thurs 06.00 - 21:00
Fri 06.00 - 20:00
Sat 07.30 - 18:00
Sun 08.30 - 16:00
Bank Holidays 08:00 - 14:00
Mon - Thurs 06.00 - 21:00
Fri 06.00 - 20:00
Sat 08.00 - 18:00
Sun 08.00 - 15:00
Bank Holidays 08:00 - 14:00
La Grande Route
Tel: +44 (0)1534 865555
Tel: +44 (0)1534 739000